Returns Policy
Our Returns Promise
At Car Parts in Europe, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receiving it, subject to the terms below.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, in its original condition, and in its original packaging.
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Items must be returned with all original parts, labels, and documentation.
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Certain products, such as electrical items or custom-ordered parts, may not be eligible for return unless faulty.
How to Initiate a Return
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Contact us at support@carpartsineurope.com with your order number and details of the item you wish to return.
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We will provide instructions and a returns address for sending your item back.
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Please ensure the item is securely packaged to avoid damage in transit.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
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We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected:
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We will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5-10 working days.
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Shipping costs are non-refundable unless the return is due to our error or a faulty item.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order with details and photos. We will arrange a replacement, exchange, or refund, and cover return shipping costs if applicable.
Exchanges
If you wish to exchange an item for a different size or product, please contact us to check stock availability. Exchanges will be processed once the original item is returned and inspected.
Contact Us
For any questions regarding returns, please contact:
Email: support@carpartsineurope.com